Coronavirus Helpful Information

In our continuous efforts to provide you with the latest information relating to the coronavirus, please find some additional details you may find helpful.

• Our healthcare provider, Florida Blue, is making several adjustments to make it easier for members to get tested and treated for COVID-19 (coronavirus) and increasing access to other health care services.
  • To help enrolled members get needed care and treatment, Florida Blue is:
    • Waiving all copays and deductibles related to medical testing for the virus for members who are part of our commercial insurance plans, including the Affordable Care Act (ACA)/Individual and Medicare Advantage health plans. Members should consult their health care provider if they are experiencing symptoms linked to the coronavirus, such as mild to severe respiratory symptoms, like a cough and difficulty breathing, and a fever. If testing is needed, Florida Blue supports the work of providers, the Florida Department of Health and the Centers for Disease Control and Prevention to ensure COVID-19 testing is available. The tests are provided at no cost by state and federal health authorities and may soon be available at other laboratories.
    • Having access to necessary medications. Florida Blue will increase access to prescription medications by waiving early medication refill limits on 30-day prescription maintenance medications (consistent with member’s benefit plan) and/or encouraging members to use a 90-day mail order benefit. Florida Blue will also ensure formulary flexibility if there are shortages or access issues. In the event of shortages or access issues, members will not be liable for the additional charges that stem from obtaining a non-preferred medication.
    • Offering to counsel for members feeling stress related to coronavirus. In partnership with New Directions Behavioral Health, members can talk to specially trained behavioral health counselors at no cost via a 24/7 toll-free helpline at 833-848-1762.
    • Strongly encouraging members to take advantage of virtual care options in their plans for less serious medical issues. Please find attached our Teledoc virtual care program. You need to be on our insurance and need to enroll in this program before you can call.
• We offer an Employee Assistance Program at no cost to you. You and/or any of your family members are eligible to take advantage of 6 free sessions. Please see the additional information attached. You can contact our EAP provider, Mutual of Omaha, for any of the following reasons:
  • Emotional well-being
  • Family and relationship matters
  • Legal and financial matters
  • Healthy lifestyles
  • Work and life transitions
• Concentra is a national health care clinic with locations throughout the state of Florida. We have been informed they are able to provide coronavirus testing. They request you call your local facility prior to arrival to see if you meet the criteria to be tested as kits are limited.
• The state of Florida created a reference guide on resources to contact with any questions you may have in relation to the coronavirus. Please see the Keeping Floridians Safe attachment for more details.

As more information becomes available we will certainly share with you. If you have any questions HR is here to help. Lastly, and to add in a little humor during this time.