Job Summary
Advanced Roofing is looking for a dedicated Customer Service Office Administrator for our Jupiter Location! The ideal candidate has excellent customer service skills and is genuinely excited to help our customers! You will serve as the main business contact for an assigned group of customers in a fast-paced environment. You will also be responsible for attending to customers and employee requests and assist the HR and Accounting departments as needed. As the Customer Service Office Administrator, will take initiative to lead the department in a positive manner. You prioritize daily tasks and take charge to meet tight deadlines. This will ensure your success in this multi-faceted role.
Advanced Roofing, established in 1983, is the largest commercial roofer and specialty contractor in Florida and the 10th largest in the country. The business has consistently experienced year-over-year growth, driven by its reputation for top-quality work with exceptional and professional customer service. Our leadership is built on the foundation of honesty, integrity, and dedication. We strive to identify talented employees who share the same values and are committed to continuous growth.
With more than 500 employees, Advanced Roofing continues to promote the core values that shaped the foundation of our family business nearly 40 years ago. We believe that our people are our best asset and the cornerstone of our success. Each of us brings a unique passion for what we do and together, everyone achieves more.
Our leadership is built on the foundation of honesty, integrity, dedication, and the belief that price is what you pay; value is what you get.
Our commitment to quality goes beyond our work. To us, quality also means improving the life and well-being of our neighbors. That is why we invest in supporting the causes that better the communities in which we live and work.
What makes us Advanced? Each of our associates travels a unique path. Yet our personal and professional values are aligned to make our business thrive. Performance drives our company through the lens of service and integrity.
Why Advanced Roofing?
- We are a family-owned business who believe people are our best asset
- We are dedicated and strongly believe in the importance of work/life balance
- We are a dog friendly environment
- We believe in TEAM work (Together Everyone Accomplishes More)
- Room for growth within the Service Department!
- Competitive pay
- Full benefits
- Refer a friend and receive a bonus of up to $2,000!
Key Responsibilities
- Responsible for processing all incoming client service, maintenance, and warranty calls in pleasant and courteous manner
- Assigning service tickets to technicians based on schedule and geographical location
- Schedule and coordinate service and access to job site locations as needed
- Ensure all information and documentation is properly captured by technicians before processing service tickets into billings
- Assisting in ordering/shipment of materials and equipment as needed
- Ensure customer/consultant data is current and accurate in CRM
- Enter and submit credit adjustments for service invoices
- Assist employees with any HR related inquiries and redirect them to the HR team as needed
- Assist HR team in any HR related inquiries (included but not limited to: employee communications, scanning of employee documentation, following up with compliance needs)
- Conduct new hire orientation and start-up/checklist items. Cellular phones – Set up, distribution of acceptance forms, etc.
- Performs collection calls on past due billings and other accounting functions as needed
- Process timesheet for the department and coordinate process with Payroll administrator
- Adhere to policies and procedures of the company
- Replenish office supplies as needed
- Perform additional work as directed by manager including administrative activities and clerical tasks
Skills, Experience, and Knowledge Required
Education
- High School Diploma required
- Bachelor’s Degree Preferred
Experience
- 5 years in a customer service related position
Skills & Requirements
- Minimum 18 years of age
- Successful Pre-Employment Drug test
- Successful Background Check
- Bilingual Spanish/English a plus
- Advanced customer service skills
- Proficient knowledge in computer skills: MS Office – Word, Excel, Outlook
- Ability to multi-task and stay organized
Working Conditions | Environment | Special Requirements
- Full time onsite
- Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, State and Federal regulations.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
- Employees will be subject to the random drug and alcohol testing upon reasonable suspicion or any other regulatory requirement.
- The company is a “dog friendly” environment.
General Commitment for All Employees
- Commitment to Company values and complies with Company norms, policies, directives, and procedures.
- Follows all safety procedures and protocols.
- Honours and protects confidential and proprietary documents and information.
- Satisfies work schedule requirements.
- The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities required to be performed by the employee. Performs all other duties as assigned.
- We are an equal opportunity employer of protected veterans and individuals with disabilities. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
CC-C024413 EOE DFWP