Author: kevin

A Commitment to Quality Commitment to quality means expecting the best from ourselves and others. It is also the understanding that when we or others fall short, we commit to quickly identifying the things we will do differently next time to ensure the best results. Maintaining our “Commitment to Quality” is a value of Advanced […]

In today’s environment with instant communication, standing out requires an above-average commitment. Customer service efforts done right can produce endless relationships. All departments within our organization must work together to deliver the same amazing service to our customers to keep them coming back. When we provide outstanding customer service, customers walk away knowing they made […]

We believe an outstanding customer service experience begins with responding to customers within 24 hours, our Construction and Service Teams’ availability to customers 24/7, and responding to all requests, texts, calls, and emails within the 24-Hour Rule. Our customers expect us to respond quickly to their needs because it is what we promise to them.  […]

Our success has been a result of us working together as a team and our reputation for doing the right thing: being honest, open, and reliable, even when no one was looking. This is how we’ve built and maintained our reputation for top-quality work and customer service. Keeping promises helps build trust, integrity, respect, reliability, […]

Knowledge is Our Power Delivering Unparalleled Customer Service and Solutions We want our customers to see us as experts who will meet their needs better than our competitors. Our knowledge of how to solve customers’ problems is key to getting them to choose us to do work for them. We are proud to be roofers [...]

Advanced Roofing Safety Policy Safety Is Our #1 Commitment at Advanced At Advanced Roofing, AGT, and Advanced Air Systems, our goal is to ensure that every day every employee returns from work to their family and loved ones safely and unharmed. Together we all share the responsibility for ourselves and for our coworkers to have [...]

How we communicate with other employees, customers, and key people is essential. Close teamwork and cooperation in getting our jobs done well require effective communication with others in the most time-effective way. Modern technology has made it easier for us to rely on “written text, chat and email” to deliver our messages to others. However, [...]

Our Team is the Core of Our Success Together, we will achieve our business goals and be the best at what we do, because our team is the core of our success! At Advanced family of businesses, it is our mission is to build and maintain a team of skilled, dedicated, and collaborative professionals who [...]

Each day offers us the opportunity to reflect on our many blessings and successes, though from time to time, we may feel stress creeping in, especially around holidays. We might be fighting the urge to procrastinate on tasks, plan on taking extra time off and do our best in balancing our work and home to-do […]

We have now reached a milestone of 550+ employees. This is something we all should be very proud of. Our success has been a result of us working together as a team and our reputation for doing the right thing: being honest, open, and reliable, even when no one was looking. This is how we’ve […]